Frequently Asked Questions

Enter your pickup location, dates and times on the homepage. Browse available vehicles, select one that suits your needs, fill in driver details, and complete the online booking advance. You will receive a voucher by email with all pickup instructions and the local company contact details.

The voucher arrives by email within minutes of completing your reservation. Check your spam folder if it does not appear. The voucher contains the pickup address, local company name, your reservation reference, and the amount due on collection.

The online booking advance is paid by card through our website. The final payment method at pickup depends on the specific vehicle you select. Some cars accept debit cards or cash for the balance, others require a credit card. These requirements are shown clearly during booking and in your voucher.

This is the amount you pay online to secure your reservation. It is deducted from the total cost. The remaining balance is paid directly to the local company when you pick up the car. The advance is non-refundable once the booking is confirmed, subject to the cancellation policy.

We accept debit and credit cards for the booking advance. Cash cannot be used for online payments. For the balance at pickup, options depend on the vehicle. Some cars allow debit cards or cash, others require a credit card. Full details are at payment methods.

Optional services such as a second driver, child seat, motorway vignette, or cross-border travel to Germany, Austria, Poland and Slovakia require prior permission and incur additional fees. These are paid directly to the local company. The voucher lists any included services and notes optional extras.

A deposit is a temporary hold on funds, placed by the local rental company at pickup. It covers potential damage or violations during your rental period. The hold is released when you return the car in the same condition, typically within a few days. This is independent of any insurance or damage coverage.

No. Some vehicles are available with no deposit at all. Others require a hold on a credit or debit card. The deposit requirement is shown for each car during the booking process and confirmed in your voucher. It varies by vehicle, not by category.

Choose a vehicle that accepts a debit card or has no deposit requirement. If a car requires a credit card for the deposit or final payment, consider increasing the limit on your debit card or arranging access to a credit card. Requirements are specific to each vehicle and stated upfront.

Bring your driving licence, a valid passport or ID card, and the card used for the online booking advance. If a deposit is required, bring the card specified in the voucher. The local company will verify these documents before handing over the keys.

Yes. Licences issued outside the Czech Republic are generally accepted. EU citizens do not need an International Driving Permit. Drivers from other countries may be asked for an IDP by the local company, though it is not legally mandatory for short stays. Check your voucher for specific requirements.

Minimum age varies by vehicle. Many cars require the driver to be at least 21 years old with one year of driving experience. Larger vehicles or premium models may require age 25 or older. The age requirement is listed for each car during booking.

The exact address and pickup instructions are in your voucher. At PRG, some companies operate from a desk in the terminal, others from a nearby location. In Prague city, offices are typically in or near Stare Mesto. Hotel delivery is available for some bookings. The voucher includes a contact number for the local company.

You sign the rental agreement with the local company. The staff will walk around the car with you, noting existing scratches or dents in the contract. This inspection protects both parties. You will also receive keys, any optional extras you requested, and guidance on returning the car.

Some companies offer after-hours drop-off using a key drop box. This depends on the specific company and must be arranged in advance. Standard return hours are during the company operating times, which are in your voucher. Contact the company directly if you need flexibility.

Yes, if you plan to use motorways such as D1 to Brno, D5 towards Plzen, or D8 north to Bohemian Switzerland National Park. The vignette is not included automatically. You can request it as an optional extra when booking, or purchase it yourself at the border or a fuel station. Driving without one results in fines.

Cross-border travel to Germany, Austria, Poland and Slovakia is generally allowed with prior permission from the rental company. This must be arranged before you collect the car and may incur an additional fee. Unauthorised border crossings can void your coverage and result in penalties.

Karlovy Vary is 130 km west via Route 6. Cesky Krumlov lies 175 km south on Route 3. Brno is 210 km southeast along the D1 motorway. Kutna Hora is 80 km east, Liberec 100 km north, and Ostrava 360 km east. Vaclav Havel Airport Prague (PRG) is 17 km west of the city centre via Route 7 and Evropska street, about 25 minutes.

Cancellation terms are shown during the booking process and in your voucher. Some reservations allow cancellation up to a certain number of hours before pickup with a partial refund. Others are non-refundable. Contact us at contact or email [email protected] as soon as you know your plans have changed.

Email [email protected] with your booking reference and the new details. Changes are subject to availability and may incur a fee. It is easier to modify your reservation well in advance. Last-minute changes may not be possible, especially during peak season in summer or around major holidays.

Inform the local company as soon as you know about the delay. The contact number is in your voucher. Most companies will hold the car for a reasonable delay, but prolonged waits or missed pickups may result in cancellation. Arriving later than your booked time does not automatically extend your return deadline.