How you pay and what we accept
When you book a vehicle with 4Drive Czech Republic, you pay a booking advance online by card. This confirms your reservation. The advance is processed immediately through a secure payment gateway. We do not accept cash payments online. The remaining balance is due when you collect the vehicle. Payment methods for the balance depend on the specific vehicle you have booked and are clearly stated during the booking process and in your voucher. The local company handling your pickup will charge the balance according to those terms.
This two-stage process means you secure your vehicle without paying the full amount upfront. You complete payment at the rental desk or delivery point. Your voucher contains all payment details, including the exact balance due and acceptable payment methods for that particular vehicle. Always check your voucher before arrival.
The booking advance is paid online using one of the following card types. All major cards issued in the European Economic Area and internationally are accepted, provided they support secure online transactions.
The balance due at pickup can be paid by debit card or cash, but only if the vehicle listing and your voucher explicitly permit those methods. Not all vehicles accept cash or debit cards for the balance. Some require a credit card. The permitted payment methods are determined by the local rental company and are vehicle-specific, not class-specific. Two identical models may have different payment requirements depending on which company supplies them.
All payments at pickup are in Czech Koruna (CZK). If you pay by card, the transaction is charged in CZK and your bank handles the conversion. If you pay cash, bring sufficient CZK notes. Rental desks rarely hold large amounts of change. Verify the exact balance amount in your voucher and prepare accordingly. If a credit card is required for a particular vehicle and you do not have one, consider booking a different vehicle that accepts debit cards or cash.
Some vehicles in our listings are marked as available without a deposit and without requiring a credit card. This means the local rental company does not place a hold on your card and you can complete the transaction using a debit card or cash, depending on what the listing specifies. These terms apply to individual vehicles, not to entire categories. Two SUVs may have entirely different deposit and card requirements.
If you choose a vehicle that does require a deposit but you only have a debit card, ask your bank to raise your card limit temporarily. The hold amount is specified in the vehicle details and your voucher. No-deposit availability is independent of insurance or damage cover. The vehicle still has an excess, which is your liability in the event of damage. The absence of a deposit simply means no funds are blocked on your card during the rental period.
If the vehicle you book does require a deposit, the amount is held as a temporary authorisation on your card when you collect the vehicle. The hold is released after you return the vehicle, provided there is no damage or outstanding charge. Refund timescales vary by rental company and by your card issuer. Typical release periods are stated in your voucher and during booking. Most holds are released within seven to fourteen days, though some banks take longer to process the reversal.
The rental company controls the release. If you believe a hold has not been released on time, contact the company directly using the details in your voucher. We do not process deposits and cannot manually release holds. Keep your rental agreement and vehicle condition report, as these documents confirm the state of the vehicle at return and support any refund query.
Many bookings include free cancellation up to a specified time before pickup. The cancellation terms for your booking are shown clearly during checkout and in your voucher. If you cancel within the free cancellation window, your booking advance is refunded in full. Refunds are processed to the original card within seven to ten working days, depending on your card issuer.
If you cancel outside the free window or if the booking was non-refundable, the advance is not returned. Check your voucher or log in to your account to confirm your cancellation terms. For questions about a specific refund, contact us at [email protected]. Full cancellation and refund policies are detailed in our terms and conditions.
All online payments are handled through a secure, PCI-DSS compliant gateway. Card data is encrypted during transmission and we do not store your full card number or CVV code on our servers. Only your bank and the payment processor have access to your complete card details. We retain a tokenised reference for your transaction record, but this cannot be used to make further charges without your explicit authorisation.
When you enter your card details, you will be redirected to a 3D Secure authentication page operated by your bank. This may be a password, SMS code or biometric check. This extra layer of security protects you against unauthorised transactions. If you experience any issue with payment, contact us at [email protected] or refer to our frequently asked questions.
No. The booking advance must be paid online by card when you make your reservation. Only the balance is paid at pickup, using the methods specified for your vehicle.
Contact your bank before your rental and ask them to raise your card limit temporarily. Alternatively, book a vehicle marked as available without a deposit.
The booking advance and balance are charged in Czech Koruna. Your bank converts the amount to your card currency using its exchange rate.
The payment methods and deposit requirements are listed on the vehicle page during booking and confirmed in your voucher. Check these details before finalising your reservation.
If you cancel outside the free window, the booking advance is not refunded. Cancellation terms are stated during booking and in your voucher. For assistance, contact us at [email protected].