How we handle your personal data
Last updated: September 2026
This privacy policy explains how 4Drive Czech Republic collects, uses, and protects your personal data when you visit our website or make a booking. We are committed to safeguarding your information and complying with applicable data protection regulations.
4Drive Czech Republic operates the website 4driveczech.com, providing vehicle booking services in the Czech Republic. Our registered address is Stare Mesto, Prague, Czech Republic. For privacy-related inquiries, contact us at [email protected] during our operating hours: Mon-Sun, 8:00 AM - 8:00 PM (GMT+1).
We act as a controller for data collected through our website contact forms and communications. Booking data is also processed by the local rental companies that fulfil each reservation.
When you use our website, we collect information you provide voluntarily through our contact form or review submission. This includes your name, email address, and any message content you choose to send. We also collect technical data automatically, such as your IP address, browser type, operating system, and pages visited on our site.
This technical information helps us understand how visitors interact with our website and identify potential technical issues. Log files record timestamps, referring pages, and device information. No sensitive personal data is collected through automated means.
When you complete a booking through our website, you provide personal details required to process your reservation: full name, email address, phone number, driving licence information, and payment card details for the booking advance. This data is entered into our booking system and transmitted to the local rental company responsible for your reservation.
The rental company processes your booking data to prepare the rental agreement, which you sign when collecting the vehicle. They act as a separate data controller for contract fulfilment, vehicle handover documentation, and any damage records noted in the rental agreement. Their contact details are provided in your booking voucher.
Payment card information for the booking advance is processed through secure payment gateways. We do not store full card numbers on our servers. The rental company may require a card at collection for security purposes, as specified in your booking confirmation.
Our website uses cookies to improve functionality and analyse visitor behaviour. Session cookies keep you logged in as you navigate pages. Analytics cookies help us understand which sections of the site are most useful and where improvements are needed.
We use analytics tools to collect aggregated data about traffic sources, page views, and user paths through the website. This data is anonymised and does not identify individual visitors. You can disable cookies through your browser settings, though some website features may not function properly without them.
Personal data collected through contact forms is used solely to respond to your inquiry or feedback. We do not use this information for marketing unless you have explicitly requested updates about our services. Booking data is used to process your reservation, send confirmation emails, and provide your details to the relevant rental company.
Technical data and analytics help us maintain website security, diagnose technical problems, and improve the user experience. We analyse traffic patterns to optimise page load times and identify sections that need clearer information.
We share booking information with the local rental company that will provide your vehicle. This is necessary to fulfil the service you have requested. Rental companies are independent businesses responsible for their own data protection practices when handling your contract and rental documentation.
We do not sell personal data to third parties. Technical service providers who help us operate the website and booking system may have access to data on our behalf, but they are contractually obligated to protect it and use it only for specified purposes. We may disclose information if required by law or to protect our legal rights.
Contact form submissions are retained for 12 months to maintain a record of correspondence. Booking records are kept for three years to handle any post-rental queries, billing issues, or legal requirements. Technical logs are retained for 90 days for security and troubleshooting purposes.
Once the retention period expires, personal data is securely deleted from our systems. Rental companies maintain their own records according to their retention policies and legal obligations in the Czech Republic.
You have the right to access the personal data we hold about you and request corrections if it is inaccurate. You may also request deletion of your data, subject to any legal obligations requiring us to retain it. If you have provided information for a specific purpose, such as receiving updates, you can withdraw consent at any time.
You have the right to object to processing of your data for certain purposes and to request restriction of processing in specific circumstances. Where we process data based on legitimate interests, you can object on grounds relating to your particular situation. You also have the right to data portability for information you have provided to us.
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. If you are not satisfied with our handling of your data, you have the right to lodge a complaint with the relevant data protection authority in the Czech Republic.
For questions about this privacy policy or how we handle your personal data, email us at [email protected]. Our operating hours are Mon-Sun, 8:00 AM - 8:00 PM (GMT+1). We aim to respond to all privacy inquiries within three business days.
Our postal address is Stare Mesto, Prague, Czech Republic. For general inquiries about our services, visit our contact page. This privacy policy may be updated periodically to reflect changes in our practices or legal requirements. The current version is always available at this page.